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FAQs

The Ins And Outs of How We Create Magical Moments

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept PayPal, all major credit/debit cards, & checks. Checks must be mailed. Your payment IN FULL is required within 3 days of the event. If you book a visit with us, yet fail to make your retainer payment within 3 days of the event, your time slot will become available to be booked by someone else. ​

Require Retainers

$50 for private playdate appointments

$50 for travel reservations

$100 for venue bookings with the exception of 

$200 for full soiree venue bookings

 

You can make payments on your balance at any time lending up to your balance due date.

Private events, meet and greets, and event bookings as disclosed on the contract.  

Travel Fees

We include up to 30 miles (60 miles round-trip) complimentary with all of our travel packages.

Mileage rates are rounded up, are based on the distance our performers have to travel from our castle:

Triad - 204 Kelly Place High Point, NC 27370

Triangle- 2138 Campus Dr, Durham, NC 27708
35 miles (70 miles round-trip) - $35
40 miles (80 miles round-trip) - $40
45 miles (90 miles round-trip) - $45
50 miles (100 miles round-trip) - $50

50+miles - Custom quotes based on availability to accommodate.

Frequently Asked Questions

How Do I Book with Reserving Royalty & Heroes?

 Click BOOKING and submit a booking form with us. We only accept bookings through our website form. Once we have confirmed availability, we will email you a link to submit your booking retainer and plan your magical character experience. Once a booking retainer link is sent to you, you will have 48 hours to make your payment before your selected time is able to be booked by others. So get that retainer submitted as soon as possible. 

We are often busy making magic at various birthdays and events (especially on weekends). Please allow at least 24-48 hours for us to respond to your booking request. All requests are handled on a first-come-first-served basis.

How Can I attend an event?

Tickets for events hosted by us can be purchased on our website here: https://www.reservingroyalty.com/events 

Travel Party Mileage

We include up to 30 miles (60 miles round-trip) complimentary with all of our travel packages.

Mileage rates are rounded up, are based on the distance our performers have to travel from our castle:

Triad - 204 Kelly Place High Point, NC 27370

Triangle- 2138 Campus Dr, Durham, NC 27708
35 miles (70 miles round-trip) - $35
40 miles (80 miles round-trip) - $40
45 miles (90 miles round-trip) - $45
50 miles (100 miles round-trip) - $50

50+miles - Custom quotes based on availability to accommodate.

What About Tipping?

Tipping is not required but is appreciated for exceptional performances. Our performers spend several hours preparing for their roles and our assistant's prep throughout the week to make your appearance or party perfect. We recommend a standard 15-25% gratuity, but anything lets your performer or assistant know that you had a MAGICAL time!

You can tip cash at the end of your party (out of the sight of children or in an envelope) or we do accept tips digitally.

If you so kindly wish to digitally tip your magic makers, you can do so directly here: https://www.reservingroyalty.com/tips  

or Venmo @ReservingRoyalty (note your party date and time). 

What's the difference between a Playdate and a Venue Party?

Are you considering celebrating your little prince or princess' birthday with Reserving Royalty? We would be delighted to make some magical birthday memories with you!

Here is a link to our guide to help you navigate through our unique offerings and decide which option is best for your little one:

a venue celebration reservation, travel appearance, or a private princess playdate appointment. CLICK HERE

What's the Difference Between Your Venue PAckages?

Ultimately the difference is the size of your guest list and do you want to provide the food or have us cater for you.

Here is a link to our guide to help you navigate through our unique offerings and decide which option is best for your little one:

a venue celebration reservation, travel appearance, or a private princess playdate appointment. CLICK HERE

What time should I schedule a Character to arrive at my Travel Party?

We recommend having us arrive 30 minutes to an hour into your party to allow guests to fully arrive and warm up. This also helps conceal your character's arrival. Fairytale Characters don't drive cars, so our performers will often park at the distance to arrive on foot. Please help us keep the magic alive during your princesses' entrances and exits. Also, if you are planning on serving a meal, it's best to have your entertainment arrive after that time, to ensure that little ones do have time to eat. Little ones are often too excited to sit down and eat once entertainment arrives. But be sure to have clean faces and hands (dry off after water play)  before your guests arrive because lots of hugs are sure to come!

 

Can I choose my performer?

We, of course, welcome requests for a certain performer, but due to high demand for certain characters and scheduling, specific performer assignments cannot be guaranteed. We have multiple cast members playing the same role. Rest assured that we have selected each performer based on their look-a-like qualities and every performer will arrive with the same high-quality costuming, wigs, make-up, and training.

What does my Character do at my travel party?

The character will conduct the activities stated in their booked package. However, they will mold the performance according to the interests and ages of the little guests in order to create the most perfect appearance possible.

The performer will provide activities for the entire appearance, but let us know if you had another activity in mind and we will do our best to accommodate.

We don't have a "set in stone" party activity set list as we like to be organic with our character interactions and let the performer cater the interaction to the birthday kid and guests' energy and attention spans because no two parties, or birthday child, are alike! 

(For example, some guests really love the party games and some really love story time, so the princess may spend a little more time on the activity that the guests are more interested in).

We certainly understand you want to plan, and below are some activities that they MAY do. 

Fairytales

Princess Lesson (etiquette, twirls, waving, etc.)

Pass the friend (like hot potato, but better)

Storytime

Coloring

Princess Says/ Toss Across/ other short games with prizes 

Glitter Tattoos (helpful to have a chair and table, but can adapt)

Nail Painting

Autographs

They WILL be sure to do

Pixie Wishes

Ribbon Wand Dancing

Pose for Photos

Makeovers (for 1.5 hour appearances only)

Heroes

Hero Lessons (strength and agility challenges in the form of games) 

Storytime

Coloring

Short games with prizes 

Water Tattoos (helpful to have a chair and table, but can adapt)

Autographs

They WILL be sure to do

Hero Training

Pose for Photos

 

If you would like for them to help with any celebration activities, such as opening presents, just let your royal assistant/party agent or performers know. We recommend ending with having your character join in singing happy birthday (with the cake/cupcakes and candles if you plan to do that) as the cake provides a perfect sweet distraction from the characters leaving.

We look forward to bringing the magic! 

What do I need to provide?

Travel Visit

Your performer will arrive with all the supplies needed to perform the package's activities. ​

  • Preparing an open space for activities and games is ideal for our arrival. Space to sit for story time (for princesses) or hero training (for superheroes)

  • Secure away pets, if you wish for the kids to all participate and be engaged, we recommend shutting down bounces houses for some time during the visit. 

  • A table and chairs are nice if your package includes activities, such as makeovers, face painting, and glitter tattoos. 

Venue Party 

  • For Signature and Showstopper bookings, you must prep and provide all refreshments (including ice). No kitchen access will be provided.

  • Treat bags if you haven't booked us to provide them.

Otherwise, you are set to party!

How far in advance should I book?

We recommend booking as soon as you have an event in mind. We’ve had parties book up to a year in advance and we’ve also had parties book a week before. We typically book packages and events up to 3 months in advance for traveling and 3-6 months in advance for our venue. The sooner the better as our royal calendar fills up fast! As soon as you have an event or date in mind, give us a buzz.

What about boys at a Princess Party?

If planning a travel party, we do offer heroes, pirates, and princes and we highly recommend you invite one if you are expecting a lot of young boys at your celebration If that's not in the budget, do not worry, boys sometimes like to meet princesses too and we bring surprises intended to include them in the fun. 

Reserving Royalty's Fairytale Palace is not your average birthday party experience, we craft enchanting moments with beloved characters in a magical intimate setting.

Where royal dreams really do come true! Please be thoughtful of this when selecting your guest list, choosing those that would enjoy this type of fairytale encounter. It's a whimsical experience packed with pixie dust & princess stuff

Do you work with charities, nonprofits, and volunteer organizations?

Please contact us for availability, we LOVE giving back to those in our kingdom. We have a set amount of volunteer hours per a year and our partner charities do get first priority, however, we love making magical moments happen when we can and we give discounts when we can.

Can I request a character you don't currently offer?

Of course! We would love to hear whom you are interested in us bringing to life. A couple of things to note, we will not offer mascot/fur characters (think Olaf, the Mouse, etc.). We also take pride in our detail and authentic character portrayals, therefore, our character creation and training take some time so last-minute requests are not often possible but we are always willing to hear your requests and give suggestions and options!

What if I'm late for my venue party?

Venue parties will end on time and can not be extended, unfortunately, when you arrive late we will have to shorten or omit activities to keep your party running on schedule. We highly recommend arriving at least 10 minutes prior to your event start time. 

What if I need to cancel or reschedule?

Changes to Venue, Party Start Time, No Shows, and Cancellations (For Parties Only, view the contract for business appearances.)

Overall, we want to work with you to have a magical character interaction and party.

Any changes to the party start time and venue appointment must be discussed with the booking team. We always put the safety of guests and performers first and will work with bookings for rescheduling options in the case of severe weather (ice storms, snow, and forecasted warnings). Changes will be accommodated based on availability. Based on venue location, additional travel fees may be required if the venue is in a different city than originally quoted. In the event that any appointment needs to be canceled or modified, please notify us as soon as possible. A rainy forecast is not an eligible for a free reschedule for outdoor appearances, rain plans should be made for these types of appearances. We understand life happens, if a client chooses to cancel a party due to weather or unforeseen circumstances or illness, the client may reschedule the event for a date based on current calendar availability. We will apply your retainer to another date/time as a one-time courtesy for documented illnesses. Reschedules for none severe weather will have a $50 rescheduling fee. Booking retainers are good for 6 months, multiple reschedulings are subject to additional fees. Retainers can be applied to a different type of reservation-based experience such as a private playdate but cannot be applied to ticketed events. Any flat cancellations made within 72 hours prior will not receive a balance refund. In the case of severe weather or major unforeseen circumstances such as performer illness, Reserving Royalty LLC reserves the right to reschedule or cancel your appearance.In this case, a refund in full would be made. Exceptions under extreme circumstances are up to the discretion of Reserving Royalty management. All booking retainers are non-refundable.

COVID-19

We are being very accommodating and flexible if clients choose to reschedule/ postpone their bookings due to COVID-19 exposure. However, all retainers are non-refundable but the credit can be applied to a future appointment within one year. Retainers can be applied to a different type of reservation-based experience such as a private playdate but cannot be applied to ticketed events. Our entire cast of performers and staff are fully vaccinated. Please keep interactions to a level you feel comfortable with for you and your family. Our staff and cast are happy to mask up and take extra precautions (such as performing at a distance) for private events and bookings by request.

Failure of Payment

We do not attend or host parties with balances due. Failure to pay in full prior to your party will result in cancelation and no refund will be issued.